We would like to introduce you to some details about delivery on this page.
In order to ensure a fast and smooth shipment of your orders, we have two reliable partners with whom we work closely together: Deutsche Post World Net with DHL, the express and logistics service provider and United Parcel Service the largest parcel delivery service in the world and leading logistics company in the world Carriage of goods of all kinds.

With the DHL PAKET we can ship parcels within Germany up to 31.5 kilograms. As a rule, the parcels arrive at the recipient within Germany the next working day after the dispatch of mascots24. If you urgently need the goods at a certain time, we ALWAYS recommend you to book an express delivery. After handing over the goods to the forwarding company, the responsibility goes to the buyer or forwarding company. We expressly point out that the Mascott24 has no influence / responsibility (even in case of loss or delay) on the exact delivery of DHL Post AG. We are not liable for any delays or losses caused by the carrier. Liability for loss or damage of the goods is only up to € 500.00 for an order included. For a surcharge of 20,00 € you can additionally insure the package up to 2,500.00 € against loss.


When the delivery can be made depends on the respective mascot costume item. For this you will find information about the delivery time for the articles in the detail view. The exact delivery time depends on additional factors, such as Prepayment, changes to the costume, material storage or production capacity. Shipping is only after payment in advance. A direct pick-up on site is not possible !! Packaging & shipping costs or bulky goods surcharge will always be charged. We ask for your understanding that information about the term can only be non-binding and only provide orientation for our customers, within which period a shipment usually reaches the recipient. However, this is not a guarantee. Accordingly, we assume no liability for costs incurred for not punctual delivery.

If an item is not available, you will receive a written notification. Up to 10 working days after confirmed delivery date, the goods can still be delivered. Our delivery is subject to the proviso that we ourselves are supplied with materials on time and correctly. Compensation for late delivery is excluded, as far as there is no gross negligence on our part. Moreover, the risk passes to the handover of the goods to a freight forwarder or carrier, at the latest, however, when leaving the warehouse to the buyer. We are not liable for the delay caused by the carrier eg. DHL POST AG is in debt. Please note our specials for "return" and "shipping & delivery" of our products from our terms and conditions.


For shipments to countries outside Europe or non-EU countries, additional country-specific import duties and customs duties may apply. The fees depend on the respective delivery country. Exact fees can be obtained from the local customs office. All fees are to be borne by the client.


We deliver our products worldwide, also become you Mascot24 customer.